Step Up Your Customer Service

Looking for ways to step up your customer service? It is the small things that will set your practice apart. Here is a list of ideas to keep patients coming back, and referring friends. 

1. If you're not already, do an oral cancer screening and inform your patient you are doing one. It is the standard of care, but not all clinicians make the time. If you do the patients WILL see the value and keep coming back to you.

2. Neck pillow: get a really nice neck shaped pillow that still allows you to keep your ergonomics perfect. 

3. Virtual reality glasses.  This new concept lets patients wear VR Goggles so they can watch a movie up close. Working around them can be a challenge just like working around a nitrous oxide nose piece. Check some out HERE 

4. Let them choose the music station:  You could have a Beats Pill speaker and a music subscription so the patient can listen to whatever they prefer in your operatory. You can also get headphones so that only the patient hears the music. 

5. Switch up the smell: Always be cautious of using scents as they can be irritating to some. With that said there are all sorts of dental products that make the office smell...well like the dentist. You can try essential oils on the patient cover, diffusers, candles or sprays, just be sure it is MILD. Check some out HERE 

6. Use a blanket: I know you NEED to work in a cool environment which makes it so that patients freeze. Giving the patient a blanket can make all the difference. You could get slightly weighted ones as well. You can let the patient keep the blanket or wash them daily. 

7. Flowers: Roses, succulents, tulips; get some fresh flowers for the front desk and them give them to a patient that day. 

8. Handwritten note of thanks. You can pre-write them and put them in the goodie bag or send them out in the mail.  

9. Warm towels to wipe the face after treatment. 

10. Water bottle with your office info. 

11. Use Sunglasses: Give Sunglasses for safety glasses as they block out those bright dental lights. 

Check out our Amazon store front to see many of these items in action HERE.